Bank Information

General Bank Information

• SMS payment notifications when the “money has not gone through”
• What steps can I take to keep my card secure?
• Which banks does MyGate integrate into?
• How do we change our banking details?
• What is a terminal ID?
• When and how do the banks pay the funds over (Settlement)?

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Vendor Codes

• Where can I find a list of bank response codes?

American Express

• Amex Safekey
• Who do I contact to apply for an American Express Merchant Account?
• How do we associate Amex on our accounts?

Diners

• Who do I need to contact to apply for a Diners Merchant Account?
• How do we associate Diners on our accounts?

3D Secure

• What is 3D Secure and how does it protect me against fraud?
• What is an ECI indicator?

Merchant Accounts

• What are the banking settlement periods set to for the Bank Recon Report?
• Do I need a merchant account?
• Do you have to have apply with the same bank as your existing business account?

Bank Error Codes

• What does Error Code 4019 mean?
• What does error 14 mean?
• What does error code 4 mean?
• Where do I find a list of bank error codes?
• What does error code 05 mean?
• What does a 5002 error mean?

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