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Support

System Requirements

  • Is my device compatible with the Wirecard web console?

Transactions

  • Unable To Find Transaction
  • How do I view a Bank Recon Report?
  • I've paid for merchandise or services, but did not receive them. Can I reverse the transaction?

Wirecard Web

  • Why am I getting a limits error when trying to reverse or settle a transaction?

Wirecard Pro

  • Where do I upload my CSV file?

Debit Orders

  • Can I debit a client from a credit card?
  • Is there a specific format that the debit order upload file needs to be in so that it can be uploaded?
  • What happens when we have reached the debit order limits?

Web Console

  • Wirecard Web Console User Guide
  • Where can I find the Wirecard web console manual?
  • How do I view the ABSA Mark Off File report?
  • How do I send an email payment link?
  • How do I configure the email payment link page?
  • How do I use the Fraud Report?
See all 35 articles

Wirecard Error Codes

  • Error Code 25: Unable To Locate Record
  • Wirecard API Response Codes
  • Where can I find a complete list of Wirecard response codes?
  • What does validation failed mean?
  • What does error 1001 mean?
  • What does error code “4030” mean?
See all 18 articles
Wirecard