Support

System Requirements

• Is my device compatible with the MyGate web console?

Transactions

• Debit Order - Client Not Showing
• Unable To Find Transaction
• How do I view a Bank Recon Report?
• I've paid for merchandise or services, but did not receive them. Can I reverse the transaction?

MyGate Web

• Why am I getting a limits error when trying to reverse or settle a transaction?
• How do I add a client in the console for MyGate Web?

MyGate Pro

• Where do I upload my CSV file?

Debit Orders

• How do I upload a Debit Order batch for Mygate Web?
• Where can I find an example of the MyGate Pro debit file specification?
• Where can I find an example of the Naedo debit file specification?
• Why am I receiving an account blocked message returned after processing a debit order?
• How do I verify a bank account for debit orders?
• Why are all my clients not appearing when creating a debit order?

See all 30 articles

Web Console

• MyGate Web Console User Guide
• Where can I find the MyGate web console manual?
• How do I view the ABSA Mark Off File report?
• How do I send an email payment link?
• How do I configure the email payment link page?
• How do I use the Fraud Report?

See all 35 articles

Mygate Error Codes

• Error Code 25: Unable To Locate Record
• MyGate API Response Codes
• Where can I find a complete list of MyGate response codes?
• What does validation failed mean?
• What does error 1001 mean?
• What does error code “4030” mean?

See all 18 articles