Support

System Requirements

• Is my device compatible with the Wirecard web console?

Transactions

• Unable To Find Transaction
• How do I view a Bank Recon Report?
• I've paid for merchandise or services, but did not receive them. Can I reverse the transaction?

Wirecard Web

• Why am I getting a limits error when trying to reverse or settle a transaction?

Wirecard Pro

• Where do I upload my CSV file?

Debit Orders

• Can I debit a client from a credit card?
• Is there a specific format that the debit order upload file needs to be in so that it can be uploaded?
• What happens when we have reached the debit order limits?

Web Console

• Wirecard Web Console User Guide
• Where can I find the Wirecard web console manual?
• How do I view the ABSA Mark Off File report?
• How do I send an email payment link?
• How do I configure the email payment link page?
• How do I use the Fraud Report?

See all 35 articles

Wirecard Error Codes

• Error Code 25: Unable To Locate Record
• Wirecard API Response Codes
• Where can I find a complete list of Wirecard response codes?
• What does validation failed mean?
• What does error 1001 mean?
• What does error code “4030” mean?

See all 18 articles