Support

System Requirements

• Is my device compatible with the Wirecard web console?

Transactions

• Unable To Find Transaction
• How do I view a Bank Recon Report?
• I've paid for merchandise or services, but did not receive them. Can I reverse the transaction?

Wirecard Web

• Why am I getting a limits error when trying to reverse or settle a transaction?

Debit Orders

• FAQ 11: Why is adding a mobile number for my customers so important?
• FAQ 10: How to change your company bank details
• FAQ 9: How to increase your monthly limits
• FAQ 8: How to change the banking details you debit
• FAQ 7: How to pay a supplier from your account balance
• FAQ 6: How to view a financial recon

See all 14 articles

Web Console

• Wirecard Web Console User Guide
• Where can I find the Wirecard web console manual?
• How do I view the ABSA Mark Off File report?
• How do I send an email payment link?
• How do I configure the email payment link page?
• How do I use the Fraud Report?

See all 35 articles

Wirecard Error Codes

• Error Code 25: Unable To Locate Record
• Wirecard API Response Codes
• Where can I find a complete list of Wirecard response codes?
• What does validation failed mean?
• What does error 1001 mean?
• What does error code “4030” mean?

See all 18 articles